Note: Applovin uses a service called Authy to manage 2FA
If you are having issues entering your number immediately after signing up:
- Please note that VOIP phones numbers are not supported
- Make sure you don't have any ad-blocker enabled.
- Try using a different browser and a different device.
- After choosing the right country, type in the phone number as you would call it locally, and remove any spaces or dashes
If you are having issues receiving an SMS and you have previously successfully logged in:
- Make sure you don't have any ad-blocker enabled.
- Try using a different browser and a different device.
- If you received multiple codes, wait one hour and try again.
- Try using the Authy app from here (Instructions below).
If you are having issues receiving an SMS and you have NEVER successfully logged in:
- Make sure you don't have any ad-blocker enabled.
- Try using a different browser and a different device.
- Try using the Authy app from here (Instructions below).
- Work with support@applovin.com to confirm you entered the correct number when signing up
- Work with support@applovin.com to reset the number associated with your account (Note: The support team can only help if you have never logged in. We are unable to change your number or speed up the Authy phone number change requests)
Changing your phone number:
If your phone number used for the two factor authentication has changed, please follow the link here: https://forms.authy.com/phones/change. Make sure to follow all steps and to approve the number update in the email sent to the email address associated with your AppLovin account. This process takes several days to allow the holder of the old phone number to cancel the process to prevent malicious actors from gaining access. If you are transferring your AppLovin account to another person, please open up a ticket requesting AppLovin to update the number associated with your account.
Using the Authy app:
If you are unable to consistently receive SMS from Authy, the Authy app may be the best option for you. You will only need to authenticate the app once, and then going forward, you can use the app to generate the codes to input into AppLovin. You can also authenticate the app with a phone call. You can get the Authy app here.
There will automatically be an AppLovin section within the Authy app if you authenticate the app using the same phone number that you used when signing up with AppLovin.
You can also use the Authy app to quickly change the number associated with your account (assuming you have already authenticated the app with your old phone number)